Shop Policies
PRODUCT / PRODUCT CARE
All Tabletop Blooms and Home and Holiday items are hand crafted and will have variation between each duplicated product, this brings beauty and uniqueness to each piece. Products that are one of a kind, such as fine art will be identical to the photo of the item.
Each handmade piece is delicate, due to their nature, proper care must be taken. Keep out of direct sunlight. Fine art may be dusted with a soft duster; to remove fingerprints off surface clean it as you would glass making sure to avoid plaster and tole when possible. When items are not in use, it is advised to keep them indoors in a cool dry place.
SHIPPING
At this time we only ship orders to the United States. We currently use UPS and USPS. All orders ship within 7 business days (with the exception of custom orders and commissions). Those items are made to order and normally ship within 5 - 10 weeks from your purchase date. Below is a breakdown of how each product is sent:
Original Fine Art. UPS ground with tracking
Products under Home and Holiday: USPS Priority Mail with tracking
If your package gets lost in transit we will do everything we possibly can to assist you. Unfortunately we cannot be held responsible for packages once proof of delivery is generated.
If your package requires a signature, we are not responsible for any charges incurred for the refusal of packages. And/ or packages requiring signatures that were not picked up from access points in a timely matter. In the case a package is refused and or returned to us, the fees to re-ship the original package will be invoiced to the customer.
If an item is damaged in shipping, please contact us as soon as possible with photos of the damaged item(s). We will determine if that item(s) need to be fixed or replaced. In both cases we will pay for shipping.
RETURNS / EXCHANGES
All fine art, custom orders, commissioned art and sale items are final sale. Colors will vary from screen to screen. We will do our best to supply accurate colors and descriptions of colors.
All goods should be checked upon arrival. Please contact us within 7 days of arrival if you have any questions about the products you have received.
We place the highest importance in correctly and carefully packaging each of our products.
If you are not completely satisfied with your item from Home and Holiday purchase, you may request your item for either:
A full refund within 7 days of receiving your order
or
A exchange for store credit within 14 days of receiving your order.
To qualify for a refund of exchange all merchandise approved for return should be returned in its original condition and must be shipped back within 7 days of return approval date. Refunds / replacements cannot be arranged until we have received and inspected the returned item(s). Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise to use a trackable main service for your return, as we are not responsible for lost packages. Once your return is processed, we will promptly issue credit to your card or send the exchanged items. Please contact hello@karendavisart.com for our return address or if you have any questions regarding a refund or exchange.
CUSTOMER SERVICE
We are here and happy to help — send us an email, we’d love to hear from you!
Customer Service Contact: hello@karendavisart.com
Customer Service Hours: Monday thru Friday, 10:00 am — 4:00 pm CDT